Frequently Asked Questions
How can we help you?
About Trichome
Yes, our medicinal dispensary strictly follows the regulatory framework set by the Therapeutic Goods Administration (TGA) and other relevant state and territory health authorities. This ensures the highest standards of patient safety, product quality, and legal adherence. Our experienced team, including prescribing doctors and a qualified pharmacist along with our dispensary staff, manage and dispense prescriptions with utmost care.
But that’s not all we offer! In addition to prescription-only products, we provide comprehensive patient consultations, access to nutritionist services, and more, all designed to support your health and wellbeing.
If you need to cancel your consultation appointment, please give us a call at least 30 minutes before your scheduled time. We understand that plans can change, and we’re here to help you reschedule for a time that’s more convenient for you. Simply, give us a call at (07) 3844 2543 or send us through an email at [email protected].
doctors can prescribe in Australia because of laws that provide safe, legal access to medicines for certain health conditions. Our doctors have the necessary authorisation (AP) to do this. This is regulated by the Therapeutic Goods Administration (TGA) to ensure safety and efficacy. The aim is to offer alternative treatments under medical guidance for patients who may not have benefited from conventional therapies.
Consultations & Eligibility
We provide two options in terms of our consultations.
Option A) with a consultation fee of just $29, we pay the rest and hold onto your scripts to be used at our clinic only.
Option B) with the full consultation fee of $100, you hold onto your script to be used at any pharmacy of your choosing.
If you need to cancel your consultation appointment, please give us a call at least 30 minutes before your scheduled time. We understand that plans can change, and we’re here to help you reschedule for a time that’s more convenient for you. Simply, give us a call at (07) 3844 2543 or send us through an email at [email protected].
Booking your appointment is easy and convenient! You can schedule your appointment directly through our website using our online booking system. Alternatively, if you prefer to speak with someone, you can give us a call at (07) 3844 2543. We’re here to help you set up your visit at a time that works best for you.
To see if you are eligible, you can contact our store for an initial consultation. Our pharmacist will guide you through the process, assessing your condition and treatment history to determine if medicinal cannabis is a suitable option for you. The entire process is carefully regulated to ensure compliance with Australian health regulations, requiring doctors to secure necessary approvals for prescribing medicinal cannabis.
Medications & Dispensing
Every case is handled individually. The TGA’s current approval timeline is 48 hours, however, if you see one of our senior practitioners, you may be approved and prescribed on your first visit to Trichome Medicinal Dispensary.
Getting your hands on our products is easy! You can contact us via our website live messaging features, get in touch with the store over the phone and visit us to register. We’re excited to see you and help you find exactly what you need!
Refills can be checked and ordered by calling our store, or by messaging us on the website.
Yes, we do ship Australia wide.
Auspost requires signatures upon delivery, and delivery costs are set at $20 per order.
Upon ordering, we will promptly provide you with tracking details via email or text.